A clearer path after an injury.

A workplace injury or car accident can affect more than the painful area. Walking, driving, sleep, caring responsibilities and work duties may all become part of the recovery conversation. Appropriate assessment helps connect the rehabilitation plan with the activities that matter to you.

Explore the detailed guides

WorkCover and TAC are different schemes

WorkCover relates to work-related injury or illness. TAC relates to injuries from transport accidents. The responsible insurer or scheme decides whether a claim and particular treatment are payable. Booking an appointment does not establish eligibility or guarantee reimbursement.

The clinic can explain its consultation fees and billing arrangements. Ask your insurer or claims manager about approval requirements and tell reception whether your claim is accepted, pending or being reviewed.

What to bring to your appointment

• Your claim number, injury date and insurer or claims-manager details.
• Any medical referral, treatment approval or relevant certificate of capacity.
• Relevant reports and imaging results that are already available.
• Current medical restrictions and a description of your usual duties.
• Your main questions, symptoms and practical recovery goals.

Do not delay urgent medical assessment while organising paperwork. Contact the clinic before sending sensitive health documents so reception can advise on an appropriate way to provide them.

Referrals and approvals depend on the service

Requirements can differ between physiotherapy, osteopathy, chiropractic and exercise physiology. For example, WorkSafe’s exercise physiology guidance requires a referral from a medical practitioner. Confirm the service-specific approval and payment requirements before treatment.

TAC’s physiotherapy information distinguishes early treatment from treatment beyond 90 days after the accident. It also requires prior approval after a gap of more than six months in TAC-funded treatment. Read the current TAC guidance and check how it applies to your situation.

Concurrent allied health care for the same injury is not automatically funded. If more than one profession is proposed, ask whether there is a coordinated plan and whether any required approval has been obtained.

Make rehabilitation relevant to daily life

Useful goals might include tolerating a shift, getting in and out of a car, walking to the shops or gradually returning to a particular task. Your clinician can discuss how the plan fits medical restrictions, symptoms and your current capacity.

A plan may include education, appropriate exercise, activity adjustments and selected hands-on treatment. Progress should be reviewed against agreed goals. Ongoing treatment is a decision to revisit, rather than an automatic commitment to a fixed number of sessions.

Check costs before attending

• What is the consultation fee?
• Will the clinic bill the insurer directly?
• Is there a gap or an upfront payment?
• Does the proposed service need a referral or written approval?
• Are equipment, gym access or additional programmes covered separately?

For severe or worsening symptoms after an accident, obtain prompt medical advice. Call 000 for an emergency.

Current official information

WorkSafe Victoria: exercise physiology services guidelines ↗
TAC: physiotherapy treatment and approval information ↗

Scheme information checked on 31 October 2026. Rules can change and individual decisions depend on the claim. This educational resource is independent of WorkSafe Victoria and the Transport Accident Commission.

Arrange care through Muscle Joint Bone

Appointments are at 26 Childs Road, Epping VIC 3076. Tell reception about your injury, claim status and any existing approvals when arranging a visit.